FREQUENTLY ASKED QUESTIONS
Most frequent questions and answers
Membership and Content
The moment your payment is processed and you log in to your account, you can now immediately access all the content available to you as worded in the membership page. For chapters accessible to you, please check our Home Pagea’s UPDATE BOARD to see.
Newly registered members are registered under the REGULAR group. If your account does not say you are Primordial or Original (e.g., Sentinel Primordial, Guard Original), you are most definitely in Regular. To check, please head to your account page.
Memberships available for new signups are divided into different tiers: Celeste (19$), Common Knight (8.99$), and Guard (3.99$), Sentinel (0.99$). All offer different levels of reward and exclusivity.
There are exclusive, invite-only membership levels for loyal subscribers: Primordial and Original. So don’t be surprised when you see mention of different other tiers!
Once upon a time, we launched off on Patreon. Many of our pledged members there are still with us today. Initially, Primordial and Original were set to separate April, May, and June 2015 pledgers for exclusivity of content, but now we’re offering these two groups as loyalty reward for our readers.
In order to be upgraded to Original, you will need a minimum of 6 consecutive months on the tier you have.
To be ugpraded to Primordial, you need to be an Original member and have at least one year.
All upgrades to Primordial and Original are accompanied by a complimentary one free month unless indicated after consultation.
You can only be upgraded in the same tier you pledged in. For example, Sentinel to Sentinel Original or Guard to Guard Original.
Celeste tiers of the higher groups (Primordial and Original) can only be availed through loyalty. Primordial and Original groups of lower tiers will only be permitted to enter Celeste Regular.
PAYMENT AND BILLING
All tier subscriptions are availed on a monthly basis. You will be billed on the same day you were billed the last month. For example, you subscribed on May 1. You will get charged June 1 the following month.
Currently, all our payments are processed through PayPal. You don’t need a PayPal account to be able to avail our membership, however, you will not be able to set up autodebit profiles without a PayPal account. You can still maintain membership with manual billing. Just select “MANUAL” upon your checkout if you don’t have a PayPal account.
The most plausible reason for unwanted charges are active autodebit profiles on PayPal.
As part of the membership or after the subscriber’s initiative, upgrades may occur. We offer membership upgrades from the different groups Regular, Original, and Primordial. Or, subscribers may go from one subscription tier to a higher one: Sentinel > Guard > Common Knight > Celeste. Depending on either one, if you upgrade without cancelling your active autodebit profile, you may be charged next month and reverted to your previous tier.
For example, you have availed Celeste tier from being Common Knight, but didn’t cancel your automatic profile set up for the Common Knight. The active Common Knight payment profile will charge you again and pull you back to the Common Knight tier.
In the event that you have two automatic profiles set up, you may be charged for both. The system may be confused and you might revert to Free Membership.
In case of doubled transactions, please consider the possibility active autodebit profiles from your previous tier or if you registered twice and opted for automatic billing.
We have no power whatsoever to charge you more than what you agreed with us to charge you, so there is a chance that you have doubled your autodebit profiles on PayPal. Please consider cancelling your doubled autodebit profile and contacting usto help resolve the issue of your doubled payment. Depending on the options, we can help you refund, renew, or reregister.
Here’s how to check for doubled profiles as sourced from PayPal:
- Log in to your PayPal account.
- Click Profile at the top of the page.
- Click My Money then click Update beside My preapproved payments to find your payment.
- Select the payment, and then click Cancel.
Since our site is content-focused and not service-based, there are possibilities of ‘binge-reading’. Therefore, we do not offer refunds.However, we do take into consideration instances such as unwanted charges and accidental transactions. If payments are made in such circumstances, contact us with the transaction ID and we’ll begin the reversal.
We try to avoid issuing refunds due to the surcharges incurred by such transactions on our part. Instead we credit and compensate doubled payments with coupons or by adding an additional month on top of the current subscription plan to the user.
We do consider other reasons. If you think you have made such transactions that need a refund, do get in touch with us.
- Log in to your PayPal account.
- Go to My Preapproved Payments and click on it (you can often find this if you click on your last payment to MyLovelyWriter/Raquel Ann Gil and there will be a link.
- Click on MyLovelyWriter/Raquel Ann Gil
- Click Cancel.
- Click Cancel Profile.
- Click Cancel Subscription.
Please take note we cannot do this in your stead. We have no access whatsoever to your account and only the owner can make changes to payment methods.
Declined members will be given a grace period of seven days to settle their accounts should a payment fail or the account is not renewed. After such time and their account is not fixed, they will be automatically moved to a free membership level with the same access privileges as non-members.
For automatic payments, if the payment is not successful the second time, PayPal wiill automatically suspend the profile and the user will no longer be charged.